case study 2

All in one proactive support
computers – internet – telephones

Rescued from the edge of a computing disaster

The Requirement
To provide an appropriate support package to replace an unresponsive and expensive one.

Action
The client selected our all-inclusive maintenance package because the range of benefits and its cost impressed them. The best aspect, from their point of view, was the monthly on-site visit giving them the reassurance, which they then needed, of real beneficial work from their support provider.

On assuming responsibility it became obvious that the equipment previously supplied was antiquated, ill specified, used some illegal software and was dangerously unstable. It needed immediate replacement but a delicate cash flow made this impossible.

By devoting even more care and attention than normal, we kept their system running. When the situation allowed the old system was replaced. Our accumulated knowledge (from monthly visits) meant that we supplied exactly the right specification.

The domain server was replaced using our advanced techniques. Conventional methods render the old server unusable for days and can cause severe problems. Our advanced method leaves the old server entirely intact with virtually no downtime (and as we did the final stage on Sunday none at all).

Value added
Our truly proactive support meant that we maintained an uninterrupted service in a difficult situation. By understanding our client’s business we actively helped them to resolve their situation.

We provided the best specification for the new system without expensive consultations.

We managed the often-fraught transition of old server to new with absolutely no loss of service and without danger of any severe consequences.

The client still enjoys the benefits of our all-inclusive routine maintenance support package.

Everything taken care of – just one supplier, one call.

Call us today.